Novell Product Support Packages

Uptime Novell Product Support Packages

If you do not have a contract with Novell that includes support incidents, Uptime offers three Novell product support packages to meet your organization’s needs! These packages are perfect if you are an SLA or ALA customer and you want expert advice or critical remote assistance.

Contact us today for more information!



Product Support Packages at a Glance:

Support

Tier I

Tier II

Tier III

Non-critical email and phone support incidents/year for any Novell products for which you have current upgrade protection

4

6

12

Critical Remote Assistance Support Incidents annually.

1

2

3

Special Discounts

Tier I

Tier II

Tier III

% discount on:

  • Any Novell training class offered at our training facility
  • Uptime project pricing
  • On-site emergency services

 

5%

 

10%

 

20%